Booking an appointment
You can book online unless you are going through a third party (eg workcover or NDIS) or call us to make an appointment. When you make your booking, we may ask questions regarding your condition. This is so we can book you in with the best physiotherapist for your needs. After you book, you will receive an email with our initial client form to fill in. These are quite simple to fill in online - just click on the link, fill out the form, and click ‘submit’. If you have any difficulties filling these out don’t worry, either call and we will talk you through it, or we have paper versions available when you attend your appointment.
Your initial appointment
We believe in spending extra time with our clients so we can get a clear picture on what is troubling you and your goals for recovery, which is why our initial appointments are usually 60 minutes. We conduct a thorough physical assessment and initial treatment, which is often focussed on pain relief. We have private treatment rooms, so you can be assured your appointment is completely confidential, and we only book one client at a time so we can give you our full attention. We might show you some strength exercises or stretches to do at home. We will provide you education on your condition and give you an idea on how long it will take to improve, and book a follow up appointment to see you again. It’s a good idea to wear clothes which are easy to remove from the body part which needs treatment. We have shorts and gowns available if you need them. Parking is available on the street, or in the front or rear carpark of the practice for clients with mobility issues. Wheelchair access is at the rear of the practice.
Follow up appointments
We will continue to see you until your condition has resolved. It is important to continue coming until you are 100%, because if you cease your treatment early there is a chance the pain may return or you won’t get full recovery. Generally at the start of your treatment we will see you more regularly (eg 1-2 x week) and these visits will become more spaced out as treatment progresses. Our follow up appointments are usually 30 minutes, however if you have two areas needing treatment or more complex needs your therapist might suggest booking a 60 minute follow up.
Injury / Musculoskeletal Physiotherapy appointment Initial $135 / Follow up $115
This appointment would suit someone who has pain in any area of the body, or who has injured themselves in a specific incident. Our Physiotherapists are able to assess, diagnose and treat these types of pain / injury. If you need a referral for x-ray we can write these, as well as follow up the results for you. During your treatment we will talk to your GP if necessary to keep them informed of your progress.
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Women’s Health / Pregnancy / Post Natal / Continence Initial $200 / Follow up $130
Physiotherapy can help women through all stages of life. This covers conditions specific to pregnancy and postnatal recovery such as back and pelvic pain, foot and leg pain, carpal tunnel, headaches and tight neck muscles. Postnatal assessment of abdominal and pelvic floor muscles, and return to exercise advice. Treatment for incontinence, urgency, and prolapse. Erica is our Women’s Health Physiotherapist, please call for an appointment.
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Men’s Health / Continence Initial $200 / Follow up $130
Men's Health Physiotherapy can help with problems such as impotence, incontinence, before and after prostate surgery or radiotherapy, prostate active surveillance, sexual dysfunction, penile rehabilitation, lifestyle modification, pelvic pain, sports injuries and age related decline. Chris is our Men's Health Physiotherapist, and you can book in online or over the phone to see him.
Paediatric Physiotherapy Developmental Initial $200 / Follow up $130 Musculoskeletal Initial $135 / Follow up $115
Kids are not little adults, and consequently they need to see a Physiotherapist who is experienced working with children. Paediatric Physiotherapy can help children with disability and developmental delay, as well as musculoskeletal conditions specific to childhood and adolescence.
Paediatric Continence and / or Bedwetting Initial $200 / Follow up $130
Erica has completed the continence foundation’s Paediatric continence course and can help with urinary and faecal incontinence, constipation and bed wetting.
Lymphoedema / Lipoedema / Chronic Swelling Initial or long appt $200 / Follow up $130
Erica is a Lymphoedema Therapist accredited with the Australasian Lymphology Association (ALA). When choosing a Lymphoedema therapist it is important to know that therapists registered with the ALA have completed comprehensive initial training, and undertake over 25 hours of professional development annually to maintain their registration. They carry out comprehensive assessment, diagnosis and treatment of chronic swelling including specialised massage (manual lymphatic drainage), bandaging, compression garment prescription and fitting, education, and instruction in appropriate exercises. We also have a compression pump available for use in the clinic.
Casting / Splinting / Fracture Management Visit rates as per musculoskeletal + casting costs
We offer fracture management such as assessment, referral for x-ray, follow up of results, applying / removal of casts (including waterproof), as well as recommendations for specialist referral if your fracture is worse than just a simple break. If you think you may have broken something, our service provides a high quality, time efficient way to get seen and treated quickly.
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WorkCover Cost covered by insurer – no gap required
We provide assessment, treatment, a personalised plan and return to work focus. Cost is covered by insurance company, we do not charge patients a gap for WorkCover services. If you are attending for a WorkCover injury, we require paperwork from your insurer that they will cover the costs of treatment. If you don’t yet have this, we will ask you to cover the cost at the time of the appointment and seek reimbursement from the insurer once your claim is approved.
NDIS
Our therapists are all experienced working with people with different types of disabilities. We can see you in the clinic, at a day centre or at home. We are are able to see participants who are self or plan managed. We can also see children under an NDIS plan.
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DVA
All of our practitioners can provide care under DVA. We will require a current doctor’s referral. We do not shorten our appointments for DVA clients as some practices do (under current rules, a DVA appointment only goes for 20 minutes), as we believe that DVA clients deserve the same quality of care that our private clients do. Several of our staff have Defence Service experience and understand the issues facing veterans.
Australian Defence Force Members
We are a provider for Defence Members residing in the Orange area. We will need a current Doctor’s referral and approval before treatment begins.
Medicare Chronic Disease Management
This is Physiotherapy / Exercise Physiology treatment which has a Medicare rebate. You will need to discuss with your GP whether you are eligible, but generally it is for treatment of chronic conditions and covers five visits a year. When you attend you will need the GP referral and your Medicare card. You will pay upfront the full appointment cost, and then we will process your Medicare rebate on the spot before you leave the practice. The medicare rebate will not cover the full amount of the consult, but will decrease your cost by $58.30.
Home visits
Physiotherapy service to your house, school, workplace, aged care facility, or day centre. We are very flexible with our home visit service, so if you need this service please call to discuss.
Taping $22
For injuries, posture and pre-sport. Cost $22 per area (no extra cost if provided as part of treatment).
Labour TENS hire $170
Learn how to use the TENS machine to help with pain relief during labour. Cost includes appointment, TENS machine hire and four large adhesive electrodes.
Workplace services
We provide workplace services such as pre-employment physical assessments, early referral treatment, manual handling training, ergonomic assessment / modification, and workstation set up. Services can be provided at the practice or at your workplace. Please call for more information and a quote for our workplace services.
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Aged Care Services
Our Physiotherapists are all experienced in working with the elderly. We can see you in the clinic, at home, or at an aged care facility.
Orthotics $60 / pair
Assessment and prescription of orthotics. Available during an initial or follow up appointment.
Dry needling
When clinically required during your appointment, at no extra charge.
Students
We are a teaching practice, and at times there may be physiotherapy students present in the practice when you attend. We will ask you if you are happy for students to observe and be involved in your treatment – at all times you have the right to decline this.When we have fourth year students we can offer treatment at a discounted rate. This is usually advertised via our Facebook page.